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The Indy Box
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faqs

how much does the box cost?

Our subscription is £25 a month. 

Single month boxes are £27.50.

Make sure you subscribe to our mailing list, as we often send out exclusive discounts.

when do i order my box?

The monthly boxes go live on our site on the 1st of every month. 

Subscribers are billed on the 1st of the month, with their boxes being dispatched on the 12th of every month.

Any orders made after the 11th will be dispatched within 2-3 working days.

i don't want the subscription, i just want to order one

That's absolutely fine. One-off boxes are £27.50 on our site. 

They make perfct gifts or excellent tasters to see what we're all about. 

how much does the box value?

This differs each month. You get to support and discover indie businesses and receive amazing discount on your beauty purchases.

Each box is guaranteed to be worth over £50 every month, so you're saving at least 50%. 

what if i have allergies?

Every product that we feautre has ingredients on the packaging. We advise all of our customers to asses the ingredients prior to using. We advise a patch test 48 hours before using the products to avoid any pesky reactions. 

Every product featured in The Indy Box has been tried, tested and loved by us. We never want to feature a dud product in the boxes but, everyone's skin is different - which is why we encourage the patch test.

what products can i expect to see?

Every month you'll receive a different range of products. This ranges from 

  • skincare
  • haircare
  • cosmetics
  • bodycare
  • beauty tools/accessories

You will receive 5 products every month ranging from full size to luxury travel size. There will also e added extras from time to time; you deserve the treat!

are there any hidden costs?

Nope! No hidden costs. Just the pirce of our box and shipping, which is £3.20 flat rate. 

You won't be charged anything else throughout the month. Don't worry!

am i able to cancel my subscription?

Of course. You can cancel your subscription through your customer portal at any time. You can also email us over at info@theindybox.com. Please note, the cut off is the 20th of the month. Any cancellations made after the 20th, you will receive your final month then your subscription will be cancelled. 

You can always com back whenever you want. We would miss you too much.

what's your returns policy?

We accept returns within 14 days. Drop us an email at rebecca@theindybox.com and we will provide you with a return address. After this period we will not accept refunds. 

We will only accept your refund if all products in the box are unopened, unused and have all the seals and outer packaging still intact. 

Please note, we do not pay for return postage, it's fine to send it back via standard postal services, but please keep a copy of your receipt/proof of postage, in the unfortunate event that your box doesn't reach us.

i need to change my details

No problem. If you need to change your address or card details etc. log into your customer portal and change these. If not drop us an email at rebecca@theindybox.com

do you ship internationally?

Unfortunately, at this moment in time we are unable to ship internationally. This is something that we're working on and we will update you in due course.

i can't see my question?

Drop us a message here and we'll get back to you!

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Drop us an email:
info@theindybox.com
rebecca@theindybox.com

07377524333

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