FAQs
delivery & returns:
if you wish to return your indy box, you can do so within 14 days of purchasing.
we will only accept the return if all products inside the box are sealed and unused.
if you wish to create a return, please email us at customer@theindybox.com
once you have dropped us an email starting the returns process, we'll tell you where to send your box to.
please note, that paying for the return is down to you. we advise you to get proof of purchase, as we will only issue the return once the box is returned to us.
if the item doesn't reach us safely, we will not issue the refund.
due to logistic issues we are facing at the moment, all orders are shipped within the third week of the month. if ordered after the batch shipment, orders are processed within 1-2 days.
our boxes are shipped royal mail 2nd class by default, which roughly takes 2-3 working days.
we do offer 1st class shipping, which takes an estimated 1-2 working days.
please note, our order processing times for all orders is 1-2 working days, once shipped we have no responsibility for how long royal mail take to deliver your box. royal mail can have busy periods meaning sometimes deliveries are pushed back.
in the unlikely event that your box doesn't reach you - please allow up to 7 working days after you receive your dispatch email.
if you've still not received your box at this point, please get in touch and we will chase this for you.
for 1st class and 2nd class mail, royal mail do not track these items throughout their journey.
the only information we receive is whether or not the item has been successfully delivered.
unfortunately at this moment in time, we're unable to offer international shipping.
we'll update you as soon as this changes.
boxes
yes! it's the exact same box, just without the rolling monthly subscription.
the value of the indy box fluctuates from month to month. since launch, a box has never been worth less than £70, with most of them having an average value of £100.
most people enjoy an element of surprise when they receive their indy box.
throughout the month, we will release 2 sneak peeks to our social media and email list. however, as a mailing list subscriber, you'll also receive a bonus third product.
once our first shipment of boxes makes their way to their new homes, around about the 13th of the month we will release the full box reveal everywhere, for anybody who likes to know exactly what's in the box.
if you can't wait, drop us an email at customer@theindybox.com and we'll be able to let you know the full contents of the box before you buy it, with links to the products.
we feature everything from skincare, make up, haircare, bodycare, candles and beauty tools and accessories.
we advise all customers to do a patch test 48 hours before using products.
you can also check out the ingredient's pages on the brands websites to make sure you're good to go.
check out our gifting page here.
be sure to mark the box at checkout as a gift, and you can leave a message at checkout, which we will include on a postcard.
when you mark the box as a gift at checkout, we will gift wrap your box for free, so it's ready to go.
subscription
no! our rolling monthly subscription will be billed on the 1st of the month for £28.20 - you won't be billed at any other time during the month.
you can cancel your subscription at anytime by logging into your account.
alternatively, you can drop us an email at customer@theindybox.com and we'll assist you.
we've recently launched our subscriber community.
every month we will send you opportunities to get involved with, including:
- exclusive competitions
- receiving bonus products from brands
- exclusive discounts
- opportunities to try products before they've launched
- exclusive masterclasses
plus so much more.
you can do this easily by logging into your customer account.
alternatively, you can drop us an email at customer@theindybox.com
discounts
the best way to stay up to date with discounts is by signing up to our mailing list. we promise we won't spam you, we'll only send you the good stuff.
yes! please send send us your id number from your student email/nhs account and we will send you an exclusive discount code for 15% off, valid for 24 hours only.