Terms & Conditions
By visiting our site and/or purchasing from us, you engage in our 'service' and agree to be bound by the following Terms & Conditions.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
You must tick the checkbox at checkout to accept our terms and conditions. If you do not accept these terms and conditions, you will not be able to order from our site, and you may not access the website or use any services. We recommend that you save or print a copy for future reference. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our ecommerce is hosted on Subbly. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
Our website only intended for use by residents of the UK (United Kingdom of Great Britain & Northern Ireland). We do not accept orders from individuals outside the UK and we do not currently ship outside of the UK. Please do not attempt to place an order if the shipping address is not within the UK as unfortunately your order will be cancelled.
By agreeing to these Terms of Service and placing an order on our site, you confirm that you are legally capable of entering into binding contracts, you are at least 18 years old, you are a resident in the UK and you are placing your order and accessing our site from the UK. You also agree that you are the subscription payer, or that you have the bill payer’s permission.
HOW OUR CONTRACT IS FORMED
Your order constitutes an offer to us to buy products or subscribe to a subscription box, all orders are subject to acceptance. Acceptance will be confirmed by sending you a dispatch email to confirm that your order has been accepted and product dispatched. The contract is not confirmed until we send you a dispatch email. Our subscriptions consist of one initial upfront charge and then recurring charges at a specific period, as agreed or chosen by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment plan and you accept responsibility for all charges prior to cancellation.
To terminate your authorisation, cancel your subscription or change your payment method, log in to your account or contact email@example.com for help. By subscribing you are agreeing to pay recurring subscriptions for an indefinite time until cancelled by either you or us. You can cancel your subscription at any time and you will not be charged for cancellation. You can re-subscribe at any time, but we reserve the right to deny re-subscription for any reason. We also reserve the right not to renew your subscription at any time without giving any reasons for our decision.
If you would like to cancel your monthly subscription with us, you must cancel in your account within sufficient time to avoid receiving the following months box. In order to refrain from paying for the next month’s box, your subscription must be terminated by the 20th of every month. Customers that cancel after the deadline will receive the following monthly box as their last one.
OUR REFUNDS POLICY AND YOUR CONSUMER RIGHTS
As a consumer you may cancel a contract within 14 days, beginning the day after your receive your first box or products. You will receive a refund of the full price (minus the cost of any postage or delivery costs) as set out in accordance with our returns policy below. To cancel a subscription, you must login to your customer account or email firstname.lastname@example.org. The products you ordered and received must be returned to us as soon as possible (within 7 days). It is your responsibility to pay the cost of returning the products and you have a legal obligation to take care of the products whilst they are in your possession. Products must be returned to us in the condition that you received them in, unused. Otherwise, a refund may not be issued.
If you are returning a product because you do not agree to a change in these terms and conditions or because you believe that the product is defective, faulty, or damaged, we will examine the returned product. Should you receive a faulty, broken or damaged item, we will replace the item with an identical item, should an identical item not be available, we will replace the item with a product of the same or higher value. Should this not be possible, we will refund the price of the defective product. We will usually issue any refunds using the same method you used to pay for your purchase.
All notices given must be emailed to email@example.com or made via your customer account. You must give your name, address, registered email address and order number so that your cancellation can be processed. Notice emails will be replied to to confirm receipt. To prove you have served notice, you should keep a copy of the email, to show it was sent to the specified e-mail address.
We warrant that products purchased from our site will upon delivery; be of satisfactory quality, be as described and reasonably fit for purpose.
The products featured in our boxes and from the brands we work with all have ingredients on the packaging. We advise you to read the ingredients if you have any known allergies to ensure there will be no reaction. We also advise that you do a patch test up to 48 hours prior to use when trying new products. We will not be found liable for any possible reaction you may have, as you have agreed to our advice, as set out in our terms and conditions.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. We cannot be held responsible for any information on our site relating to the brands we feature in The Indy Box subscription boxes, including but not limited to, the RRP price of the products, size of the samples, information on the brand, how the brands products can be purchased, the validity of discount codes provided by brands we feature or the description of the brand or products included in The Indy Box subscriptions, this information is given for guidance only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Should we change the price of a subscription box, you will be notified in advance and will have the option to cancel your subscription should you wish to do so.
The price of our products and our shipping charges are listed on our site. Prices do not include VAT as we are not VAT registered, should this change, our pricing may be altered and this page will be updated. Product prices and delivery charges may change at any time but will not affect any orders that have been accepted and a dispatch confirmation has been sent out for.
Certain content, products and services available via our Service may include materials from third-parties, including featured brands. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
COMMUNICATION WITH YOU
For the purpose of our contract you agree to receive electronic communication and you acknowledge that all contracts and agreements, that we send to you via email or that are displayed electronically on our website comply with any legal requirement that such communications be in writing. Most communication with us will be electronic and you acknowledge this by using our website or placing an order on our website. We will add notices to our website or contact you by email should we need to provide you with any information or updates. This does not affect your statutory rights.
The month’s box goes live on our website on the 5th of every month. Orders close on the 15th of every month and orders will be dispatched on the 21st. This is subject to change, particularly around Christmas as we understand our boxes may be gifts. In this situation, dispatch date will be earlier than the 21st. All packages will be sent via Royal Mail. You will receive an email when your box has been dispatched with a tracking number.
You will not be eligible for a refund if there are any unforeseen delays. Products will be at your risk from the point of delivery and will only be owned by you once we have full payment for the products and delivery charges. Once delivery has been made, we take no further responsibility for the shipment and products will be at your risk from the point of delivery. In a case of damaged or missing products, you must contact us within 14 days from the delivery date. In the case of a lost or missing box, you must contact us within 14 days from the date of shipment. Any complaints received after 14 days of your box being shipped will not be eligible for a refund or a replacement box. It is your responsibility to ensure that the shipping address provided is correct, we cannot be held responsible for orders shipped to an incorrect address. We can only ship to the address provided in your customer account.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website at any time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. We have the right to revise and amend these terms and conditions from time to time to reflect any relevant changes. You will be subject to our terms and conditions at the time that you order from or use our website.
Any questions about the Terms of Service should be sent to us at firstname.lastname@example.org